Question 1

Can I sell works I made with your tutorials?

Accepted Answer

Tutorials are a great way to learn and grow your skills as well as decorate your own home. However, the lessons in my, videos, books, and classes are meant  to be enjoyed for personal use. Commercial sale of artwork using my intellectual property is prohibited. I encourage you to continue  painting and use what you learn from the lessons to create your own artwork with unique compositions for artwork that you plan to sell.

Question 2

What is your return policy?

Accepted Answer

I sincerely hope you enjoy your order, these are some of my favorite things!
If  your order arrives incorrect or damaged please contact me at  lacey@rebelunicorncrafts.com within 5 business days of receiving the  item.

If you wish to return an item please contact me  via my website or email within 5 business days of delivery. You pay for  shipping and the item must be unused and in the original packaging.   I typically respond within 1-2 business days.

Question 3

I accidentally put my old address on my order, what now?

Accepted Answer

If you contact me before I pack the order, I can change the address and get it to the correct one!

The best way to do this is to go right through the contact form on my website, I see these messages every time I go to pack orders. Emailing me works too, but occasionally these messages get lost as I receive hundreds of emails a day.

If your package was sent before you realized the address was wrong, once it's in transit, there's nothing I can do. You can contact the shipping carrier to see if you can reroute the package. If the package is returned to me, I will refund the order minus shipping fees.

Question 4

When will I receive my items that I purchased

Accepted Answer

Items in my shop unless other wise stated are ready to be shipped. I typically process orders within 1-2 business days and use 5-7 day shipping. Most of the time items are received within 7 business days of your order, but sometimes delays in transit happen.

Question 5

My package was stolen, what do I do?

Accepted Answer

Once a package has been delivered to your doorstep my shipping insurance no longer covers anything. I can only put a claim in if it was damaged or lost in transit. You can try contacting the carrier to see if they have proof of delivery or a claims process.

My recommendation is to first, check with your neighbors. I have had lots of stories where a package was delivered just a few doors down, so it might not be gone, just misplaced!

If it's not there check you or your neighbor's doorbell cams to see if you can find evidence of the theft. You can report stolen packages to the police.

If you're planning on taking a vacation during the delivery time, let me know in the order. I can hold off on shipping a package until you will be home to receive it.

Question 6

My package came and I am missing items I ordered, what now?

Accepted Answer

Please contact me through my website so we can it sorted out!

Question 7

Do you ship internationally?

Accepted Answer

I currently only ship to U.S. addresses. While I would love to be able to accommodate every country, my current capacity is limited and it is not feasible for me to manage international shipping, taxes, customs, etc.

Question 8

Interested in a partnership?

Accepted Answer

I only consider partnerships or collaborations that make sense for my brand and audience. If you think you have something that might fit this please reach out to me at lacey@rebelunicorncrafts.com

Question 9

Can I use your video or license it?

Accepted Answer

In general no. I am not interested in most licensing or re-posting options for my videos by sites or accounts that just compile other's videos. I find that most of the time these accounts do not give artist's proper credit and it can be deceiving.

This does have a few exceptions:
If you're a school teacher and want to use my videos for your classes, of course you can! 
If you have a supportive art community/ or are an individual trying to share your genuine experience with trying out activities or desire to try activities, of course you're welcome to share!
You are a super cool show or opportunity where we could collaborate, then I'd love to hear more.

I just ask in these scenarios that you credit my video, or if posted virtually make it clickable back to me.

If you have any questions please reach out to me at lacey@rebelunicorncrafts.com.

Subscribe

FAQ

Frequently asked questions